Privacy policy

Privacy policy: 

At JELENA, we value your privacy and make protecting your personal data a priority. This policy explains how we handle your information for a safe, reliable shopping experience.

1. Information we collect:

We collect data that helps us serve you, including:

• Registration and order information: Full name, mobile number for delivery contact, email address and complete shipping address.
• Payment information: We use secure payment gateways approved in Saudi Arabia. Your credit card or Mada details are not stored directly on our servers.
• Technical information: Such as your device type, IP address and pages visited, to improve browsing in our store.

2. How do we use your information?

We use your data for:

• Order fulfilment: Processing your purchase, packaging it and delivering your abaya to your door.
• Contacting you: Sending order updates or telling you about new abaya collections and exclusive offers if you subscribe to our mailing list.
• Improving our products: Understanding your preferences so we can offer fabrics and styles that suit your taste.

3. Sharing data with third parties

We do not sell your data. We share only necessary information with partners who help us serve you:

• Shipping and delivery companies: To deliver your order to your address.
• Electronic payment gateways: To complete your purchase securely.
• Legal authorities: Only when required by applicable Saudi Arabian laws and regulations.

4. Cookies

The JELENA website uses cookies to improve browsing and remember your shopping cart. You can control cookies in your browser settings at any time.

5. Data protection and security

At JELENA we apply high security standards, including:

• Encrypting data using the HTTPS.
• Securing databases against unauthorised access.
• Regularly updating our systems to address technical risks.

6. Your rights as a JELENA customer

You may at any time:

• Access the personal data we hold about you.
• Correct inaccurate information or update your address and mobile number.
• Request deletion of your data, subject to data required for regulatory or legal purposes.
• Unsubscribe with one click.

7. Minors' privacy

Our store is intended for people aged 18 and over. We do not knowingly collect children's data and recommend family supervision when using the internet.

8. Changes to this policy

We may update this policy as our services develop or legal requirements change. Updates will be published here with a revised last-modified date.