Frequently asked questions
Clear answers to common questions about orders, shipping, payments and alterations.
Can the measurements be adjusted?
Yes, JELENA offers simple size adjustments where available. Contact us before confirming your order and specify the required length or width.
Can the abayas be washed?
Yes, most JELENA abayas can be washed. To preserve the fabric and details, we recommend gentle hand washing in cold water, avoiding heat drying or vigorous wringing, especially for embroidered abayas or luxurious details.
How can I find the right size?
Send your height and weight, and sometimes additional measurements such as chest or shoulder size. JELENA's team will help you choose a suitable size. You can also measure a comfortable abaya and send its length and chest width for comparison.
Are returns or exchanges available?
Yes, JELENA offers returns and exchanges under the store policy, provided the piece is unused, in its original condition and with all packaging. Contact us within the stated period to arrange your request.
How long does delivery take?
Delivery usually takes two to five business days, depending on the city and carrier. A tracking number is sent as soon as the order is shipped.
Do you offer occasion abayas?
Yes, JELENA offers occasion styles with luxurious details and elegant embroidery. Tell us the occasion or style you need and we can help you choose.
Are there offers and discounts?
Yes, JELENA regularly offers promotions and discounts. Check the offers section or contact us for the latest available discounts.