Quality policy

JELENA provides high quality products to the store's standards. Products are inspected and checked against the displayed specifications before shipping.

The store also takes care to:

• Present product information and descriptions as accurately as possible.
• Select suitable materials to support the product's quality and appearance.
• Check products before shipping for sound condition and visible defects.
• Continuously improve products and services based on customer feedback.

If a customer receives a product with a manufacturing defect or a material difference from its description, she may contact customer service within the period stated in the returns and exchanges policy for review and appropriate action.